The provisions of this section apply exclusively to natural persons acting outside their trade, profession or business activity who purchase, order, receive, use or make use of goods, as well as to the addressee of commercial communications and offers relating to goods (hereinafter referred to as the “Consumer”). In the case of a contract for the sale of goods, the Consumer has the right to withdraw from the contract without giving any reason:
a) the product, b) in the case of the provision of several products, the last product provided,
c) in the case of a product consisting of several items or pieces, the last item or piece provided, d) if the product is to be provided regularly within a specified period, the first service, within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier indicated by the Consumer. The Consumer also exercises his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or by electronic mail) to the Service Provider using the contact details specified in these GTC. The Consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal to the Service Provider before the expiry of the deadline specified above.
The Consumer is responsible for proving that he exercised his right of withdrawal in accordance with the provisions set out in point 5. In both cases, the Service Provider shall immediately confirm the receipt of the Consumer’s declaration of withdrawal by email. In the case of a written withdrawal, it shall be deemed to have been validated within the deadline if the Consumer sends his declaration to this effect to the Service Provider within 14 calendar days (even on the 14th calendar day).
In the event of notification by post, the Service Provider shall take into account the date of posting, and in the event of notification by e-mail or fax, the time of sending the e-mail or fax for the purpose of calculating the deadline. The Consumer shall send his letter by registered mail so that the date of posting can be reliably proven.
In the event of withdrawal, the Consumer shall be obliged to return the ordered product without undue delay as indicated by the Service Provider, but no later than 14 days from the date of notification of his withdrawal. The deadline shall be deemed to have been met if the Consumer sends the product (sends it by post or hands it over to the courier ordered by him) before the expiry of the 14-day deadline.
The Consumer shall bear the cost of returning the product to the Service Provider’s address. The Service Provider shall not be able to receive the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer shall not bear any other costs in connection with the withdrawal.
If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than 14 days from the date of receipt of the Consumer’s declaration of withdrawal, reimburse all payments made by the Consumer, including the cost of transport (delivery), with the exception of additional costs incurred as a result of the Consumer choosing a transport method other than the cheapest standard transport method offered by the Service Provider. The Service Provider shall be entitled to withhold the refund until the Consumer has received the product back or until the Consumer has provided credible evidence that he has returned it: the Service Provider shall take into account the earlier of the two dates.
During the refund, the Service Provider shall use the same payment method as the payment method used in the original transaction, unless the Consumer expressly consents to the use of another payment method; The Consumer will not incur any additional costs as a result of using this refund method.
The Consumer may only be held liable for any diminished value of the product if it has occurred due to use exceeding that necessary to establish the nature, characteristics and functioning of the product.