General information

The Products you have selected can be ordered with various delivery methods and at prices that vary from time to time, and in some cases you will find them at constantly changing prices as part of a promotion. We will inform you about the currently available delivery methods and their prices when you order the specific Product, here we provide you with general information about the delivery conditions.

Delivery fee

The home delivery fee is €3, free for orders over €30.

In the case of home delivery, please provide a delivery address where you can be reached during the day.
If you are not at the specified delivery address at the specified time and the package fails to be collected, the courier will leave a notification at one of the contact details provided. Using the number on the notification, you can provide or agree on a new delivery address and time with the courier service. The courier service will usually attempt to deliver the ordered Products 2 more times.
The Web Store reserves the right to deliver the Products included in an order at the same time and does not undertake partial delivery.

Delivery deadline

The Web Store is obliged to make the Product available to the Consumer without delay, but no later than thirty days after the conclusion of the contract.
We cannot control the speed of delivery, the tracking code attached to the packages only indicates the dispatch, delivery status, and receipt.

The specific delivery deadline is always included in the confirmation sent by the Web Store. This is usually 5-10 working days, in the event of possible administrative problems or incorrect warehouse management, the customer will be immediately notified of the later arrival of the package.

In the event of a delay by the Web Store, the Customer, who is considered a consumer (see the definitions in Appendix I), is entitled to set an additional deadline. If the Web Store fails to perform within the additional deadline, the Consumer is entitled to withdraw from the contract.

The Consumer is entitled to withdraw from the contract without setting an additional deadline if
1. the Web Store has refused to perform the contract
OR
1. the contract should have been performed at the specified performance time – and not at any other time – according to the agreement of the Parties or due to the recognizable purpose of the service.